1. Introduction
Asaani AI ("we", "us", "our") operates the Asaani website at asaani.app, the Asaani mobile application, and the Asaani WhatsApp bot (collectively, the "Service"). This Privacy Policy explains what information we collect, how we use it, and your choices.
By using the Service you agree to the practices described below. If you do not agree, please do not use the Service.
2. How You Sign Up
The primary way to use Asaani is through our WhatsApp bot. You create an account by sending a message to the bot from your WhatsApp number — this number becomes your account identifier. An email address is optional; you can use Asaani with only your WhatsApp number.
New accounts may require review before full access is granted.
3. Information We Collect
3.1 Account information
- Your name (as provided by you).
- Your WhatsApp phone number (used as your account identifier).
- An email address, if you choose to provide one.
- Your shop type and user type (e.g. retailer / wholesaler), if you provide them.
- A hashed password. We never see or store your plaintext password.
3.2 Voice messages and text you send
When you send a voice note or text message to Asaani (via the mobile app or the WhatsApp bot), we process that message to produce a receipt, stock update, or reply. See Section 5 for how voice is handled.
3.3 Receipts, stock, and business data you create
Receipts, line items, product catalogs, stock entries, and customer-product pricing that you create while using the Service are stored in our database so you can access them later.
3.4 Credit and reward activity
We keep track of your Asaani credit balance, credit usage, and rewards you earn through in-app activities (such as watching reward ads or interacting with the WhatsApp bot).
3.5 Basic technical information
When you sign in, we log information such as the IP address and user agent of the session. This is used to operate the Service securely. Sessions automatically expire after 24 hours.
4. How We Use Your Information
- To provide the Service: transcribe voice messages, generate receipts, update stock, and send replies.
- To maintain your account, credit balance, and transaction history.
- To send service-related messages through WhatsApp or the app (such as confirmations and alerts).
- To detect, investigate, and prevent fraud, abuse, and violations of our Terms.
- To comply with our legal obligations.
We do not sell your personal information, and we do not use it to serve targeted advertising on other platforms.
5. Voice Messages Are Not Stored
When you send a voice note, the audio is processed in memory by our AI providers (see Section 6) to produce a text transcription and a structured receipt. The audio file itself is not saved to our database or file storage — only the resulting text / receipt is retained so you can refer to it later.
We record the duration of the audio so we can deduct the correct number of credits.
6. Third-Party Services
To deliver the Service, we share only the minimum data needed with the following providers:
- Google (Gemini AI): your voice note or text is sent to Google's AI service to be transcribed and structured.
- OpenAI: used as an alternative AI provider for the same purpose in some flows.
- Meta (WhatsApp) and our WhatsApp Business API provider: required to deliver and receive messages through the WhatsApp bot.
Each of these providers is governed by their own privacy policies. We do not use advertising networks, tracking pixels, or analytics SDKs that profile you for ads.
7. Data Retention
- Voice notes and incoming messages are not retained after processing (see Section 5).
- Receipts, stock, and account information are retained while your account is active.
- Login sessions expire after 24 hours and are then removed.
- You can request account and data deletion by emailing [email protected]. We will act on the request within a reasonable time, subject to any information we must keep to comply with law, resolve disputes, or prevent fraud.
8. Security
We use encrypted connections (HTTPS/TLS) for traffic between your device and our servers, hashed passwords, and access controls on our infrastructure. No online service is perfectly secure, so please use a strong password and keep your WhatsApp account protected.
9. Your Choices
- You can ask us what information we hold about you.
- You can ask us to correct inaccurate information.
- You can ask us to delete your account and associated data.
- You can stop using the Service at any time.
Send requests to [email protected] from the email or WhatsApp number linked to your account so we can verify it is really you.
10. Children
Asaani is a tool for shop owners and businesses. It is not directed at children under 13, and we do not knowingly collect information from them. If you believe a child has used the Service, contact us so we can remove the account.
11. International Users
Asaani is operated from Pakistan. If you are located elsewhere, note that your information will be processed in Pakistan and by the third-party AI providers listed in Section 6, which may operate in other countries. By using the Service you consent to this processing.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Service after a change means you accept the update.
13. Contact Us
Questions about this Privacy Policy? Email us at [email protected] or visit our contact page.